Frequently asked Questions

At LocalDIY, we pride ourselves on our customer focused approach and our support of independent retailers and local communities.   Here are few of the most common questions that crop up but, of course, you are always free to contact us if you have any further queries.

•    Why should I support local retailers?

They provide personal service.

Local shops sell a wide range of products at affordable prices.

It helps to preserve our high streets.

Shopping locally creates jobs in our communities.

Local retailers value you more.


•    Does the price include delivery?

Most of our products include the cost of delivery, but our couriers may charge us more for to deliver to certain areas of the UK.  We will calculate the extra delivery charge, if applicable, at the checkout stage.  If you have any queries, please contact us contact us and we will do our best to help.


•    Can I have my product installed?

We may be able to offer an installation service on some products; please contact us for details.


•    Why do I need to register to place an order?

We need your details to verify payment and fulfil your order.  We take your data privacy extremely seriously; please see our [link] privacy policy for further details.  


•    I’ve received my goods and there is a problem, what do I do?

If some part of your order is missing or damaged, or if you require help assembling your product, please call the helpline number provided on your delivery note.  


•    What if I change my mind?

You may cancel your order within 7 working days of receiving the goods.  Please see our terms and conditions for full details.


•    How do I subscribe/unsubscribe to your newsletter?

Login using your username and password, then select “My Account”.   This will take you to your profile, and you can select or deselect the newsletter option as required.


•    Where are my goods?

If you haven’t received your delivery, you can check the status of your order by logging on, selecting “My Account” followed by “Customer Orders”. Select the “Details” button next to the order for up-to-date information on your delivery status. Of course, you can contact us for an update at any time.


•    What are cookies and do LocalDIY use them?

Yes we use them.  Cookes are small harmless files that most websites use to provide a better user experience, you can read more about our cookie use here